Tips for Virtual Onboarding

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Hiring is a tricky process. You’ve got a lot at stake, and you want to make sure you start strong. But what does hiring look like with remote employees?

You can’t have them shadow someone all day, and you can’t walk them around the office to get acquainted with the team. And onboarding goes beyond the first day–it can easily reach into the first few months after someone assumes their position.

Today, managers hiring remote employees grapple with many questions:

  • How do company values integrate into the onboarding experience?
  • How can new hires feel more connected to the team?
  • How can new hires feel welcomed?
  • What is the best way to mentor and coach new hires?
  • How do you ensure the psychological safety and well-being of new hires?

Try these tips for improving the virtual onboarding experience.

Help them connect

One way to help new employees feel connected with their team and your company values is to boost both individual and group face time. Instead of merely introducing the new hire at the next team meeting, consider breaking up onboarding tasks and assigning them out to different team members to complete. For instance, if you need new employees to get a handle on your file-sharing system, your various communication channels, and your project management processes, assign each team member one task to teach them.

Don’t worry if you have overlapping subjects shared between team members. It never hurts to learn something twice, and it helps reinforce the way your company approaches communication. These one-on-one meetings give new team members a chance to question their peers about what it’s like to work for you. This opens up opportunities for your team to instill company values from the get-go. 

Keep your new hires safe

Psychological safety is a crucial component of a strong company culture. Particularly in virtual environments, it’s critical to over-communicate—especially in the beginning. Creating a transparent feedback process that’s open, encouraging, and constructive will help prepare new hires to interact with your team and accomplish projects.

To counteract possible anxiety stemming from a lack of social and interpersonal cues, make an effort to expressly tell employees when their work meets or exceeds expectations—even for something small. A well-written email to a client, a clearly organized document—whatever it is, make sure you tell them. A simple “well done!” can go a long way in helping them get a feel for how well they’re performing in their new role.

Additionally, make sure you have a transparent system to catch and deal with bad behavior. Workplace bullies don’t go away just because your team is virtual. Develop a company culture that discourages any toxic behavior and a system to manage it if it occurs. 

Clarify the unspoken rules

With many people suffering from increased anxiety and depression due to the pandemic, developing ways to make your work environment less stressful goes a long way in helping people acclimate to their role and to your company culture.

Every workplace has a list of unspoken rules people slowly pick up on as they acclimate to the work environment. But these rules may be harder to pick up on in a virtual work environment, leaving employees to guess what’s acceptable and what’s not. For instance:

  • Is it okay to turn off cameras for a short time during long meetings?
  • Is it acceptable to take a break and go for a walk in the middle of the day?
  • Are you expected to respond immediately to messages on Slack?
  • How are you expected to dress for internal and external meetings?

Make a list of unspoken company rules available to your team members. This will relieve stress and help your new employees settle in quicker and easier.

It’s a team effort

When approached with a collective mindset, onboarding becomes easier than leaving it to one person to guide a new employee through the first few months in their role. A team approach encourages new workplace friendships, better communication, and clearer company culture. Consider doing a post onboarding survey to gauge what you did well and what needs improvement. Keep looking for new ways to engage your team members, both new and old. Virtual work environments don’t have to be lonely and isolating.

Give your team a structure for clear communication, community, and connection, and watch them thrive.

 

 

Photo by mavoimage

Content provided by Q4iNetwork and partners 

Soft Skills to Cultivate for 2021 and Beyond

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This year has put organizations, communities, governments, and individuals to the test. We’ve been pushed out of our comfort zones and forced to adapt to uncomfortable changes. Most of us have learned a lot, and many have begun to find their footing in the new normal. As we look ahead to next year and prepare to deal with similar challenges, it’s necessary to take stock of what we’re doing well and what we need to improve.

While many of us needed to cultivate new hard skills this year (like learning how to use Zoom to meet the immediate survival needs of the moment), there are other, softer skills that may help us thrive in the long-term.

Developing a systematic approach

If you’re a fast-paced individual who skims through emails and replies on the go, now would be a good time to check yourself. With emailing and messaging being a primary form of communication, your coworkers need you to slow down long enough to read the whole email and respond to each question. If you find yourself rushing through written documents, emails, and comments, it’s time to change up that behavior.

On that same note, make sure you’re intentional about how you reach out to your colleagues:

  • Are you the type to swing by someone’s desk and ask people small questions more than once a day? Stop and think before you send an email or a message.
  • Do you need to ask them right now? Do you think you might have follow-up questions? Consolidate your communication and be as thorough as you can the first time around.

That way, you’re not interrupting your coworkers more often than needed, and you’re allowing them to be as efficient as possible in their response.

Proactive learning

On that same note, being helpless when it comes to answering your own questions isn’t a good strategy. We need to become more self-sufficient and teach ourselves how to do things effectively. If you’re an “I don’t learn that way” type of person, you’re not doing yourself any favors. Just because you’ve done something one way for years doesn’t mean you can’t learn a new approach. And that is what this changing world demands of us.

Don’t know how to use that program? Look up classes online. Ask Google. Watch how-to YouTube videos.

There is a world of information at your fingertips; “not knowing how to do something” isn’t a viable excuse anymore. To stay ahead of the game and function effectively in your role, it’s time to stop being stubborn and get yourself in a learner’s mindset. New solutions, new programs, new approaches all take effort to learn.

So be prepared to make an effort and choose to do it before you absolutely must.

Time management

Working from home can soften your routines and blur the lines between work life and home life. This can make it difficult to set boundaries around your time, take breaks, or even stay on task. Most people haven’t had practice working from home since they were in school and had homework.

Even if you’re not struggling to get work done, your coworkers might be juggling children at home or other challenges that make it difficult for them to manage their time. Make extra sure you’re getting things to people when they need them. Also, know how and where they rely on you. Be conscious and intentional about your approach to your time. Make adjustments and advocate for your (or your team’s) needs when necessary.

Strong written communication

With more communication taking place over email and channels like Slack, it’s incredibly important to write in an exact, concise, and grammatically correct way. Don’t make it difficult for people to understand your emails. Don’t leave them guessing what you mean.

Make an effort to learn etiquette for email, Slack, and other communication channels. It can be difficult to convey tone through writing, so be intentional.

Don’t send an email with a question in the subject line and six question marks in the body. At the very least, say hello and wish them a good day. Without some personal engagement, you risk upsetting someone, coming off as rude, or looking unprofessional. Everyone deserves this: your coworkers, your boss, your clients, your employees—everyone.

You wouldn’t scream at your coworkers, so leave out all caps words unless that’s what you want them to think. Writing is your new voice. Treat it with respect and consideration, or you’ll end up with bad results.

It’s on you 

In the end, it’s on us to figure out what works best. It’s on us to adapt and learn new tools. It’s on us to show up every day and give 100%. Sitting around in frustration about all the things you have to learn isn’t going to help you. Take responsibility for your success. Ask for help when you need it, and rely on yourself when you can. In times of change comes growth, it’s up to us to decide whether we grow or get left behind.

 

Photo by kristo74

Content provided by Q4iNetwork and partners 

Wellness Plans: Q&A

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Are you thinking of implementing a wellness program? If so, check out answers to these common questions.

Q: What kind of wellness plans are there?

A: As employee wellness has increasingly gained attention and a spot on most employers’ priority lists, the variety of wellness plans has increased. Your wellness plan will change depending on several things: where your priorities are, what your budget is, and the demographic you want to reach. Some examples of standard plans are:

  • Wellness programs to help stop bad habits such as smoking
  • Paramedical plans that offer massages, chiropractic work, or acupuncture
  • Employee assistance plans and teletherapy to provide mental health support
  • Physical activity challenges such as community races or a team steps contest
  • Coaching services for leading a healthy lifestyle (cooking, physical activity, mental wellness)

Q: How do I choose a wellness plan for my business?

A: Not every wellness program will work for your business. First, ask yourself, “What is my primary goal for implementing an employee wellness program?” Your plan may look different if your goal is to reduce healthcare costs for your business than if your goal is to create more loyal employees by developing a positive culture.

In either case, the main thing you want is for people to participate. If you choose a plan that doesn’t interest your employees, they’ll be much less likely to participate, resulting in a low ROI. Send out a survey, taking the temperature of your employees’ feelings about a wellness program. Ask what interests them, what challenges they have and would like help with, and how they see themselves participating. Use what they tell you to inform your wellness plan choice.

Q: Do wellness plans work?

A: There’s been some back and forth about whether or not wellness programs work. Critics point to studies showing a lack of clear improvement or healthcare savings for employers who offer wellness programs. There have also been studies showing that while people who participated in the programs cited feeling happier and healthier, their participation didn’t result in decreased healthcare costs for employers. Other studies show that programs aimed at increasing physical health are most often used by those already in good health and can possibly alienate those who aren’t.

However, the conversation of employee wellness has become a top concern for employers and employees alike. Employees expect more from their organization and value jobs that support their overall wellness. Proponents of wellness programs point to studies linking them to increased employee retention, satisfaction, engagement, and much more.

Q: How do I keep my wellness plan in compliance?

A: In the past few years, regulations for ADA-covered wellness programs that include employee participation incentives have come under some scrutiny. Critics say wellness programs that require employees to pay higher premium costs for not participating or not meeting specific health-related goals are immoral and violate the Americans with Disabilities Act (ADA).

This year, the EEOC has proposed new regulations, requiring only “de minimis” incentives for employee participation. Under the new rules, health-contingent wellness programs would still be allowed to offer incentives of up to 30% of the total cost of insurance, but no more. So far, the new regulations haven’t been published yet and will likely be challenged. To stay in compliance, be sure to know what kind of wellness program you’re offering and how it may be affected.

 

Photo by Vasyl Yakobchuk

Content provided by Q4iNetwork and partners 

The Power of Permission

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What is it that holds you back? What pushes your employees or peers to burn themselves out? What halts growth and stifles innovation? What keeps cultures from overcoming periods of apathy? Some might point to poor company culture, faulty leadership, or even personal mental health and wellness. But one thing ties them all together—permission.

When we don’t feel like we have permission to do things that need to be done, we hold back and force ourselves into doing something unnatural. And that unnaturalness forms tension between two opposing things: what we are doing vs. what we should be doing.

Now, more often than not, permission is given tacitly. Meaning no one tells us we have permission to take the day off when we need the rest (except maybe during the onboarding process). It’s either built into the culture, or it isn’t. Sometimes, even if it is built into the culture, we don’t allow ourselves permission out of pure habit, fear, or uncertainty.

But whatever the cause, the bottom line is we need permission. We need it to maintain wellbeing at work, try new things freely, follow our gut, and actively confront difficult problems. Permission is needed if we want our organizations to have a healthy growth rate, our employees to have a healthy work-life balance, and our values and vision to withstand change.

For leaders

You may think your employees feel like they have the permission they need to:

  • Take time off work
  • Advocate for their needs (physical, mental, personal, and professional)
  • Try new processes
  • Challenge their leaders
  • Confront issues they see within the organization

But ask yourself: are you sure? How are you sure? Do you expressly permit your employees to do these things? Do their managers? Is it written in your company values? If you’re not sure, then your organization could probably benefit from a refresher.

Some red flags can help you identify when employees need permission. Suppose you have more than one (or even one) employee burning themselves out, consistently working long hours, or taking on too many things. In that case, they probably feel like they don’t have permission to say no to taking on more responsibility, taking the time they need for themselves, or asking for help.

If you want to remind your employees (or tell them for the first time) they have your support in doing these things, try:

  1. Telling them in a one-on-one or company-wide meeting
  2. Training your managers to work it into the onboarding process
  3. Writing it into your company values
  4. Acknowledging or celebrating employees who set an example
  5. Sending it in an email, writing it on the wall, shouting it from the rooftops

However you go about it, remember people often need to be reminded of what is allowed. Don’t fail to do so. Keep it in the conversation, add it to your company employee survey, bring it up wherever and whenever you can. It takes time to unlearn habits of keeping their heads down, keeping quiet, and avoiding asking for things. As a leader, work with your employees to gradually build their sense of permission.

And don’t forget to set the example. Don’t be afraid to tell your team when you need time off or that you’re comfortable asking for help when you need it.

For individuals

We’ve all had jobs where we felt we had to show up when we were sick or couldn’t take time off when we needed it. We’ve had managers who got mad at us for needing help or refused to listen to new ideas. There are far too many people working too many hours because they don’t feel they can advocate for their needs.

The fact is, sometimes you need to give yourself permission. If no one is doing it for you, do it yourself. And if you can’t do it, then here you go. Repeat after us:

You are allowed to take time off when you need it. You have permission to ask for help. You have permission to confront issues. You have permission to say no to more work. You have permission to quit any job that doesn’t give you permission to do these things. You have permission to ask for a raise and to tell your boss you deserve a promotion. You have permission to follow your gut. You have permission to fail.

For each other

As a society, we haven’t done a great job teaching people their needs are just as important as their jobs. We haven’t done an excellent job raising people to feel free to take time off or say when they’re overwhelmed. It’s not uncommon to feel like admitting you’re overwhelmed or need a break is like saying you can’t do the job. It feels like failure to admit these things to ourselves, much less each other, and even less to our bosses.

But if we don’t encourage people to advocate for their needs or take a day off without feeling guilty and afraid their positions will be negatively affected, we’re building an extremely fragile foundation for our success. For our organizations to succeed, we need our people to succeed. And for our people to succeed, we need to build a culture that allows them to meet their needs, guilt-free.

 

Photo by Lindsay Helms

Content provided by Q4iNetwork and partners