HR PSA: Sometimes it’s Not Your Problem

/in , ,

You got into HR because you genuinely like helping people. You care about other people’s wellbeing and you see the value in building systems that are mutually beneficial for both individuals and companies. You take pride in being able to listen, empathize, and help people deal with problems. 

But being a people person comes with its own challenges. You want to be able to help everyone, but in HR (and in life) that doesn’t always mean allowing them to bring all their problems to you. You’ve got to balance the needs of the company with the needs of individual workers. That does not mean you’re supposed to be the company therapist.  

Although playing the role of the listener is often a part of being in HR, it isn’t your job to listen to employees complain about each other. There are more productive ways to deal with those issues. 

Constructive Conversations 

When employees approach you to complain about a problem they’re having with someone on their team, or their manager, do a quick evaluation to see if they should be talking with you or if they should be taking the first steps to addressing the issue. 

  • Have they tried to solve the problem themselves? 
  • Do you get the sense they just want to change the other person? 
  • Are they trying to absolve themselves of accountability? 
  • Do they simply want to vent and aren’t interested in coming up with solutions? 

In these cases, they should be exploring other methods of addressing the problem rather than giving it to you. Coaching employees and managers to have constructive conversations on their own is key for teams to run effectively. People need to learn to approach, talk about, and solve problems within their team in a professional manner. 

It might include coaching on key concepts like active listening, mirroring, and how to create value from a conversation. Unless it is a matter of safety, such as harassment, this should be the first step anyone takes when dealing with an interpersonal problem at work.  

If your company culture pushes people into the arms of HR before they’ve tried addressing the problem themselves, some changes may be in order. Take steps toward adjusting the company culture around internal problem solving and empowering people to address some level of challenges on their own. 

Need extra support? 

Empowering people to manage their own concerns and disputes is a great way to develop a team. However, sometimes employees are dealing with something much larger than an interpersonal issue.  

Problems stemming from mental illness, grief, or trauma are common and can go unknown to teammates. It may be manifesting itself in disagreements with other coworkers, negativity, and decreased engagement. HR may be the right answer to help in these situations, and you’ll need to take the time to uncover the real issue.  

But often personal problems like this need extra assistance. Some companies have employee assistance programs (EAPs) that are designed to help with these issues. Having an EAP and pointing employees to these services may be especially useful if there was a recent event involving workplace violence or harassment.  

There are other resources outside of your company you can tap into to help deal with a problem that is beyond the capacity of HR. It’s important to be familiar with them so you can make informed recommendations for what’s needed to help maintain workplace health. 

Here are some supporting resources you can tap into: 

  • Hire a coach to come work with your team 
  • Offer in–person or over–the–phone counseling options to employees 
  • Have a list of hotlines you can reference for employees struggling with personal issues 

Saying no 

Learning to say no to people approaching HR with the wrong problems can be difficult, especially when your first instinct is to help. But sometimes it’s necessary—although it doesn’t mean that the problem goes ignored. 

When you send someone away to deal with a problem themselves, and you give them the tools to do so, you are challenging them to take accountability for their situation and assume a leadership role in addressing the issue. You are empowering them by teaching them how to deal with future workplace challenges and showing them they have the ability to solve it on their own. You’re also taking a lot of unnecessary work off your plate. It’s a win–win.  

 

Content provided by Q4iNetwork and partners

Photo by Dmitrii Shironosov 

  

A Simple Guide to Employee Background Checks

/in

Employee background checks can be an important part of the hiring process. Not only do they help you hire the right people, they also play a role in reducing organizational risk and keeping your workplace safe. 

There are many kinds of background checks available and many rules for conducting them correctly. If you’re looking to add an employee verification element into your hiring process, here are a few ways to maximize your return on investment. 

Stick with what’s relevant  

The kinds of background checks an employer can conduct are wide ranging and include everything from credit checks, education, and driving records to social media, drug testing, and criminal history.  

To put each candidate through all possible background checks is both expensive and unnecessary. Do you really need to know if your new accounting hire has a bad driving record or if your receptionist has a low credit score? Probably not.  

Evaluate each position and job description individually to determine what background checks are necessary and why, and then follow through with checks that make the most sense. 

Know the law 

Background checks can be a good thing, but they also have the potential to go bad. If you’re unsure of how to conduct them correctly, you could end up creating more problems than you were hoping to solve.  

Many states, including California, have passed laws regulating how to deal with criminal background checks. These laws are intended to help even the playing field for candidates— 

reducing discrimination during the hiring process and increasing workplace diversity.  

Employers used to be able to screen out applicants with any kind of criminal history by placing a simple check box on a job application inquiring about criminal convictions. This may sound like a good idea in theory, but in reality, “Do you have a criminal record?” isn’t always an easy question or a simple answer. It’s also not necessarily a good indication of whether or not someone will be a good employee.  

The Fair Chance Act and other “Ban the Box” laws are in full effect and require employers to follow certain procedures. It’s important to know which laws apply to you and your candidates so you can make the most of your hiring practices while staying in compliance.  

Do it the right way 

  • Inform candidates if a background check is part of the hiring process. This is required by law. 
  • Pay attention to restrictions regarding the timing and nature of various background checks. Doing a criminal background check too early in the hiring process can get you in trouble. Doing a credit check when it’s not necessary can also get you in trouble. It’s important to know the rules here. 
  • Use these tools to your advantage. Yes, you can make hiring decisions based on background check results, but you have to follow the proper Adverse Action process when doing so. Skipping out on this process will open you up to legal risk.   

What NOT to do 

  • Decline to share background check information. Candidates are entitled to see this information upon request. Having this discussion not only gives applicants their results, it also allows for an opportunity to explore mitigating circumstances and clear up any potential mistakes. 
  • Institute a one size fits all policy. While this kind of policy may seem clear and easy to enforce, it could also put you in violation. The Equal Employment Opportunity Commission (EEOC) recommends tailoring your policy based on each individual position and role so that any basis for rejection is relevant and necessary. 
  • Skimp on your background service provider or processes. Googling a candidate isn’t enough. Make an investment in getting it right. Any money you might save going the inexpensive route will mean nothing if your background checks are incomplete or your business is out of compliance. 
  • Forget the little things. Always check references and employment to make sure your candidate’s resume speaks the truth. Consider skills testing to make sure they have what it takes to do the job.  

 The payoff? A better organization.  

Hiring the right people requires having effective recruitment and hiring processes in place, and background checks can be an important part of that equation. Taking the time to create a system that works for your HR team, your employees, and your candidates while keeping your business in compliance will put your company on the path to success. 

 

Content provided by Q4iNetwork and partners
 
Photo by:
Scott Betts

Getting Online Reviews: How It’s Done

/in

Online reviews – we all check them out, whether it’s for a restaurant, a new car purchase, or a medical professional. We know how valuable they are when we read them. But are you taking the time to cultivate that type of experience for your customers? Creating that advantage for your business? 

More reviews mean better SEO, more social credibility, and more usable data for your company to source. But how do companies get reviews? Making a one-time push for reviews is common. Brick and mortar retail stores and restaurants will solicit reviews after a grand opening or event. Online companies will get reviews after rolling out a new product or service.  

Having current customer reviews makes a huge difference as most people consider reviews that are a few months old irrelevant. So what are ways your company can keep the reviews rolling in consistently?  

Just ask 

A great way to get customers to leave reviews is by directly asking them. The challenge here is doing so in the right way, at the right time. Here are some ideas.  

  • Set up an automated email asking for a customer review. Schedule it to go out a week or so after a customer has made a purchase. Make sure you give them enough time to receive and use the product before scheduling the email to send. 
  • A social media campaign is a great way to get people to engage with and review your company. You can roll out a marketing initiative that asks people to follow your account and leave a review in return for a coupon code, gift card, or other opportunity. 
  • Send out a social media post asking for loyal customers to give back. This can be done in a friendly, personal tone that encourages people who care about your company to come forward and show their support. Be sure to express your gratitude and make it cheerful—you don’t want to appear desperate! 
  • Asking one–to–one is also a great way to get reviews. Consider setting up a wrap-up meeting after completing a project for a client. Use this time to ask them about their experience, make sure they have everything they need, and request a review from them. This is a great practice when your business offers services that require in-person or video meetings. People respond well to being asked personally—happy customers want to give back! 

Make it easy 

Optimize the pathways your customers can take to leave reviews by creating multiple avenues for them to do so. The easier it is to leave a review, the more likely people are to take the time to leave you one. You can do this by: 

  • Creating easy, direct routes from your website to pages like Facebook, Yelp, and Google Review by adding badges to your menu bar and footer 
  • Making sure you add a link asking for a review to your email signature 
  • Adding a link for reviews to your product pages and conformation emails 

What NOT to do  

An important rule to getting reviews: Never pay anyone for a positive review. It is not only illegal but can be very obvious to anyone reading them. When customers come across fake reviews they immediately lose trust in the company. If your company is getting fake positive reviews, it will backfire and undermine the social credibility and legitimacy of your company. 

Ready for takeoff! 

Make sure you keep your eyes out for new ways of engaging customers and bringing in reviews. The internet is constantly changing and staying on top of current trends is critical to maintaining relevance. Any way you look at it, reviews are going to help your company get visibility, credibility, and informative, usable data.  

Talk with your team, create a plan for asking for reviews, and then stick with it! Consistent reviews can give your business the social proof you need for a boost in both SEO and credibility. And unlike so many other activities, it doesn’t require a line in your budget! 

 

Content provided by Q4iNetwork and partners

Photo by: melpomen

3 Reasons Why Your Company Needs Online Reviews

/in

In the age of social media and free access to information, consumers have more power over their buying decisions than ever before. Not only do they have a vast number of similar products to choose from, but they have the ability to gauge the experiences of past customers, research specific products, and compare everything they find with competitors. Often reviews are the first interaction someone has with a company—even before they check the website.  

People tend to trust each other more than they trust the business they are researching. Imagine you went to research a company before purchasing from it and you found that Google Reviews awarded the company a two-star average. Would you still decide to buy from that company? Probably not.   

1. The legitimacy factor 

Most people trust online reviews the as much as they would personal recommendations. Taking this, and the fact that the majority of people check online reviews, into account, you’d be crazy not to see the value in getting online reviews for your own company.   

People want reassurance that the product they are about to buy is, in fact, worth their money. If your company doesn’t have any online reviews, you lose legitimacy in the face of competitors who do. The lack of reviews makes your company seem small and unreliable because no one has backed you up or taken the time to say anything about you. By garnering reviews, you gain social credibility and perceived legitimacy and increase the likelihood by 68% that customers will buy from you. 

2. Boost your SEO: More mentions, more traffic, better visibility  

Google favors sites with more mentions and links. When a customer reviews a company, Google picks that up as a legitimate transaction, recognizes that your business is, in fact real, and boosts your visibility.  

Reviews also widen the amount of material Google has to read and associate with your business. This means that the more you get reviewed, the more Google will be able to associate new keywords and content with your business, which increases the likeliness that your company will appear in related searches.  

The bottom line here is that the more you get mentioned on the internet and the more your company interacts, the more likely you are to show up in a search and the more visibility you have.  

3. Opportunities for growth 

Tracking the way people are talking about your company online is a great tool for other things as well. By keeping up to date on your company’s reviews, you can:  

  • Gain a better understanding of your company’s online reputation and use this information to inform your marketing campaigns. 
  • Discover trends in customer experiences and identify areas of improvement. Do your customers regularly complain of bad packaging or delayed email responses? This is a great resource for discovering where you can improve on your customer experience. 
  • Collect clear data on your customer experience and incorporate it in a scalable way to review how your business has improved over time. 
  • See areas where you already shine and use this as a way to encourage and recognize your team’s accomplishments.  
  • Reviews can also give job seeking employees a glimpse before they join your team. 

Reviews can be just as helpful to your company as they are to customers. It’s up to you to capitalize on this free access to important and informative data.  

Replying to reviews is also an important part garnering customer trust, whether they’re positive or negative. Leaving responses to negative reviews can help temper a customer’s bad experience. It is also an opportunity to show readers how your business handles these situations. You can use this to show that you are respectful and care about your customers—even if they had a bad experience with you.  

It’s a big job, but you’re not alone! 

Reviews can come from many different sources such as Yelp, Google Reviews, Facebook and Amazon, to name just a few. Tracking and maintaining online reviews can be a big, time intensive task. Luckily there are great reputation management systems where you can keep track of all your reviews in one place. You don’t have to do it by yourself! 

Whether you are just starting or are already established, reviews can make all the difference when it comes to meeting this year’s revenue goal. Remember, reviews aren’t just for your customers, they are there for you too!  

 

Content provided by Q4iNetwork and partners

Photo by Ivan Kruk

Recruiting Tip: Trust Your Candidates

/in ,

Hiring the right candidate can be a headache for any HR team. It’s a difficult process that has ramifications on employee retention, engagement, and productivity. Hiring one bad egg can negatively affect an entire team, not to mention the cost of having to train or re-hire for the position. Getting it right the first time is what every hiring manager wishes for. But how?

Here’s a tip that might just blow your mind: Let the candidate choose you.  

Stay with us here, this isn’t as crazy as it may sound! 

By setting up the hiring process so that potential candidates can make an informed choice about whether or not they’d be a good fit, you eliminate a lot of work on your end.  People know what they’re looking for and what they’re good at. Give them a chance to assess what it is you’re offering and decide for themselves if the job will be a good fit. If they opt out of applying, you’re saved from having to spend the time and money on interviewing and vetting the wrong people.  

So how do you do this? Here are four things to keep in mind during your next hiring process.  

1. Transparency

This is a simple one. By including compensation in the job description, you are giving potential candidates the opportunity to find out if the job you’re offering is going to meet their requirements. The financial needs of any candidate will drive their decision on whether or not to apply for a position. If you aren’t offering them what they need, they won’t have to spend time going through the steps of the application process just to find out it’s a bad fit. They can opt out altogether and save you both time and money.  

Wage transparency also says something about your company. It shows that you aren’t hiding any major pay gaps and helps to build trust that you value your employees with fairness and honesty.  

2. Job description: Does it actually fit? 

When was the last time you reviewed your job description? Has it just been copied and pasted over and over? If so, it’s time for a refresher. Your job description should match the expectations of the role as closely as possible. This is not only important for attracting the right people with the right skills to apply, but having a description that doesn’t fit the actual position can cause frustration, confusion, and resentment on behalf of the new hire.  

If the description that drew someone in to apply doesn’t match up with the actual position, you lose the trust of your new employee—and you come off as disorganized (at the very least). If your hiring manager can’t write an accurate description, it means they: 

  • Haven’t taken the time to understand the position they are hiring for  
  • Don’t value the time and energy of the applicants  
  • Don’t value the hiring process  

Seeing the job description is often the first time your candidate has interacted with your company. It is your organization’s chance at a good first impression and the importance of this should be reflected in the quality of the description.  

3. Does the culture match?

People are often drawn to companies based on their perception of the companies’ culture and values. Use your description to highlight what it’s like to work for you and what your organization cares about. If you are able to convey your values and culture through the description, application, and interview process, candidates will be able to feel out if your company is the right community for them. 

4. Test it out 

Finally, find out for yourself what it’s like to apply for the position you’re posting. If the hiring process is easy, more people will apply, and you’ll have a wider pool of candidates to choose from. Have someone from your team go through the process as if they were applying for the position themselves. Find out from first-hand experience what processes you can optimize and areas that you can improve.   

Trust goes both ways  

By providing job seekers with accurate information about the position you’re looking to fill and the type of community and values your company fosters in its workplace, you are giving people the chance to decide for themselves if it’s a good fit. Trust in your candidates to make the best choices for themselves. Not only will it increase your chances of hiring the right candidate, but it will show your candidates they can trust you. 

 

Content provided by Q4iNetwork and partners

Photo by Tatiana Gladskikh

Finding the Remote: Keeping Your Mobile Employees from Getting Lost

/in

If you are looking for ways to expand your new talent pool and make your current and future employees happy, offering remote work options could be just the solution you need. 

Obviously, teleworking isn’t right for everyone. Certain businesses require their staff to be onsite for a variety of reasons, and that’s okay. That said, if your organization doesn’t fall into that category, you might want to start thinking outside the couch cushions. And outside the office.   

Research has shown that employees value flexibility and will take benefits such as remote work options into consideration when making their career choices. Studies have also shown that remote employees are happier, more productive, and more likely to see themselves in their positions for longer.  

If increasing employee engagement, productivity, and/or retention sounds good to you, it may be time to go remote. But that doesn’t mean it’s going to be easy.  

Remote work doesn’t come without challenges, and your strategy should be developed with thought and care. Here are three ways to make sure your remote work policy works for both your employees and your company.  


Do your research

If you’re a company committed to offering remote work options, start by creating a policy that makes sense for how your business and employees operate.  

What to keep in mind: 

  • Which positions could successfully work remotely?  
  • Will these employees be 100% remote or will there be in-office requirements also? 
  • How will you structure your teams? Your communications? Your performance management? 
  • How will you hold people accountable for their time, work, and results? 

It may be tempting to jump right in without a thoughtful plan, but don’t do it. Pouring your energy into creating a solid remote work policy will save you lots of frustration when the time comes to implement and manage it.  


Find the right people

Just as some businesses aren’t well suited to remote work, neither are some employees. Not everyone likes working remotely or functions well in that environment. It’s important to keep this in mind during your hiring processes.  

If you want to hire people who will be more likely to thrive as remote employees, here are some ways to find them.  

  • Look for people who have worked remotely in the past. If they’re applying for another remote position, chances are it’s something they like to do.  
  • Talk to applicants with demonstrated success in positions where they took initiative, worked independently, and managed their own time.  
  • Consider candidates who describe themselves as being disciplined, self-motivated, and tech savvy. Excellent communication will be another important skill to look for. Responsiveness is also a plus. 

Ask your applicants why remote work seems appealing. If they say it’s because they can’t bear to be away from their dog/cat/hamster for 8 hours a day, that’s not a compelling reason. If they talk about how having control of their time and environment allows them to think creatively and get more done, you’re on the right track. 

Be flexible

Research has shown that remote workers have higher levels of productivity, loyalty, and satisfaction when they choose to work remotely. But these results were significantly lower when employees were forced to work at home.  

Having both remote and onsite work options is really the best of both worlds.  

  • If you have a great employee who is moving but wants to keep working for you, that’s now an option.  
  • If you have a remote employee who decides they are happier working in an office environment, you can welcome them back into the fold.  
  • If an onsite employee needs to go remote for a specific period of time, they can be accommodated.  

These are the kinds of flexible situations that benefit both employers and employees. 

Ready to run with it? 

Watching your employees walk out the door isn’t always a bad thing… especially when you know they are working harder (and happier!) than ever in their remote locations.  

If you’re thinking about offering your employees the option to do their jobs offsite, do your research and put together a plan that works for everyone. You may be surprised at just how quickly you’ll find that magic remote you’ve been looking for.  

 

Content provided by Q4iNetwork and partners

Photo by mihtiander

Recruiting Employees for Keeps

/in

The importance of employee engagement and satisfaction is getting a lot of recognition. And it should be! Happier, more satisfied employees lead to lower turnover rates and increased loyalty and productivity—all things that are good for business! What’s good for your employees is good for you. 

With all the talk about how to encourage a culture of employee engagement within your business, it’s important not to overlook the first step: hiring the right employees for the right positions. You can have all the benefits, growth opportunities, and employee recognition you can muster, but if you’ve been hiring the wrong candidates, you’re bound to fail.  

 When hiring for your next position, here are three key ideas to keep in mind.  

Think about your candidates 

Who are you trying to attract to fill the position? Think about what their needs are and create a job offer that draws those candidates in. When writing your description, take the time to think about that ideal candidate and ask: what benefits and perks would stand out to them the most? What salary range is applicable to the role and the location?  

If you’re hiring for a remote work position, you want to make sure you’re attracting people with an independent disposition, who’re tech savvy, and able to work without direct supervision. If you’re hiring for an in-office position, you want to look for people who are okay with structure and like to work in a social environment.  

The hiring process is an opportunity for you to showcase your company culture and emphasize the traits you value most. Make the description clear and keep it honest. If you do this well, chances are they’ll be able to tell if it’s the right job for them.  Much in the same way you’d think about how you can create a positive experience tailored to your ideal customer, you want to attract the right candidates to the right positions. 

Don’t shy away from a challenge  

When you challenge your candidates in your interview process, you are giving them a chance to demonstrate their strengths and show you what they’re bringing to the table. Higher employee satisfaction rates have been found to correlate with a more challenging interview process. This is also a chance to set clear expectations for your candidates which, when they match up with the reality of the position, promotes trust long term. 

Make it easy 

In a study cited by The Society for Human Resources, it was found that conversion rates increase by 365% when a job application process takes five minutes or less to complete. Make your application process concise, straight forward, and easy to access. Show that you value their time by responding promptly, allowing them to respond back to you in a reasonable amount of time, and being on time to your meeting.  

Taking the time to invest in your hiring process and your candidates’ experience can increase the quality of hires by 70%. Remember, you are asking someone to give their time and energy to your team. Make sure you are giving them time and energy in return—it’ll pay off, we promise.   

 

Content provided by Q4iNetwork and partners
 
Photo by
dotshock
 

 

Encouraging Remote Employees: Why Shouting Down the Hall Won’t Work

/in ,

So you’ve heard how remote work can promote job satisfaction, productivity, and save you real money. Your company has decided to offer remote working positions and you can’t wait to get started. But have you prepared for the challenges of having a remote workforce? Have you thought about how you’re going to show employee recognition when you can no longer walk down the hall and tell them face–to–face or throw them an office party?  

Here are three great ways to make your remote employees feel valued and recognized. 

Stay Connected 

If you’ve got a remote workforce, chances are you have an online chat system to keep them easily connected. (If you don’t, you’re missing out on a vital resource). Online chat forums are a great place to recognize individuals and teams both in group conversations and one–on–one. This is a great space to offer more informal and consistent encouragement and recognition for smaller, more frequent accomplishments. 

Going beyond “good job” 

Close the distance between you and your employees by being specific when you thank them for their work. What did they explicitly do to deserve positive recognition? Highlighting key moments and challenges they overcame shows them you are paying attention to their work.  Feeling seen for specific accomplishments promotes a sense of closeness and connection that is easily lost when you don’t have a shared office space.  

Support their space (and their backs) 

Make sure they’re comfortable. A great way to show you value your remote workers is to offer them a budget for upgrading their in–home workspaces. Help them build a comfortable, functional workspace by providing a budget for key office supplies such as a good chair, wrist supports for their mouse pad and keyboard and supporting tech that optimizes their space.  

There are many, many ways to encourage an atmosphere of recognition and community in your remote workforce. Make sure you do your research and put time into figuring out what works best for your team’s particular needs and location. If they are based close enough to each other, you could encourage employee outings, or monthly meetings where you can have the chance to thank and encourage your team face to face.  

Whatever ways you chose to thank them, make sure you have a way of gauging what works best and be open to improving the systems you put in place. Remember, employees who feel valued, value their position. 

 

Content provided by Q4iNetwork and partners

Photo by rawpixel 

How to be an Employer of Choice

/in ,

Is there a magical way to become an employer of choice and attract top talent? Nope. But there are a couple of quick and easy tricks to recruiting and retaining great employees.

  1. Find out what they care about.
  2. Provide it.

Just what do employees care about?

Lots of things! That said, every employee is different, and what appeals to one person may not appeal to another. Employee motivations are wide-ranging and can change over time. The more diverse your group is, the more diversity you’ll want to build into your employee benefits. This doesn’t mean your company has to start offering everything under the sun. It just means you‘ll want to think about the kinds of people you want on your team and the kinds of perks and benefits that will be most attractive to them.

If you don’t know where to start, here’s a very simple idea: Ask your current employees what they love most about working for you. If the answer is “The Paycheck!” this could mean that your employees care most about financial security. It could also mean they aren’t super excited about your culture— or anything else you’re currently offering.

If you want a more well-rounded answer, follow up by asking your employees for one thing they wish they could change. This will provide additional insight into what motivates them and what they feel is missing from the current environment. If the top answer here is “More vacation days!” it could mean they need more time to rest and recharge. Reading between the lines, it could also mean they value flexibility, or that workloads have gotten out of control, and it’s time to hire additional team members.

As an employer, you have the power to dig as deep as you want on these topics. There is one caveat here: If you love your current business model, aren’t ready to make major changes, or don’t want to stir up a bunch of negative feedback, a survey may not be your best course of action. If this is the case, you can simply look to the research that’s already out there to get an idea of what employees want and how you can deliver on those things.

Top employee desires

While it’s true that each person, company, and work group is different, it’s also true that the majority of employees are looking for a few key things. Today’s employees want to work for organizations that provide the following:

Financial security

While many things matter to employees, money is still the top deciding factor for the majority of job seekers when taking or leaving positions. Employees aren’t just looking for financial stability, they also want the hope of a secure future.

Things employees value: competitive compensation, tuition assistance, student loan repayment programs, retirement plans

Health benefits

Having great healthcare doesn’t just keep employees well physically. It also helps with financial  and mental health. Many employees can’t afford healthcare on their own, and they value the security and wellness this benefit brings to their lives. (According to one survey, 88% of respondents said they would give this benefit “some consideration” or “heavy consideration” when choosing a job.)

Things employees value: low cost medical, dental and vision plans, HSAs, telemedicine

Work/Life balance

All work and no play makes for an unhappy team. Both work and life can get incredibly complex and busy, and employees are looking for ways to artfully manage it all. At the end of the day, even the “Rise and grind” types want to be able to work when, where, and how they want to. The good news here is that flexible hours and remote work often cost nothing for employers to provide. These things can actually make employees happy AND save companies money at the same time.

Things employees value: flexible schedules, remote work options, unlimited vacation policies, paid time off, parental leave

A sense of belonging and purpose

The lines between work and personal lives are blurring. More and more employees want to feel like they can bring their whole selves to work. They want to be accepted as individuals and they want to feel like they are making a difference in the world. For today’s workers and job seekers, culture has become nearly as important as compensation.

Things employees value: company culture, workplace diversity, paid volunteer time, defined career paths, professional development

The bottom line

Talented employees have options. They aren’t afraid to leave bad bosses or bad companies. More importantly, they will be inspired to seek out organizations who have solid values, do great work, and treat employees well. Investing in your people and your benefits program is a great way to increase employee retention and make sure you stay on the nice list.

 

Content provided by Q4iNetwork and partners
 
Photo by
 

lightfieldstudios
 
 

Why Hiring for Soft Skills Might be Your Best Recruitment Strategy

/in

There are certain types of people you just want to have on your team. People with lots of enthusiasm, positive energy, and a willingness to try new things. Unfortunately, these aren’t the kinds of things you can necessarily train for.

You may be good at bringing out the best in your employees, but at the end of the day, some of these qualities are more likely to be innate personality traits than teachable skills. So how do you go about finding new hires who are wired this way?

Appreciate the softer side

Soft skills are personal attributes and behaviors that enable people to interact effectively and harmoniously with others. And they can make all the difference in the world.

Let’s face it. You can be the smartest, most qualified employee or boss on the planet, but without soft skills, you could be rendered ineffective.

Soft skills include things like:

  • Attitude
  • Empathy
  • Communication
  • Conflict resolution
  • Time management
  • Critical thinking
  • Self confidence
  • Adaptability
  • Creativity

These are the kinds of things that make for good leadership, positive work environments, better employee engagement, and high levels of productivity, teamwork, and collaboration.

It’s true that employees may be able to do their jobs without these attributes, but when they’re missing, your team will feel the effects. Organizations lacking in soft skills will experience more internal conflict, increased levels of frustration, decreased morale and engagement, and more frequent turnover. All of which adds up to unstable workplaces, lost revenue, and poor results.

Hiring should be hard. And soft.

Finding great employees isn’t easy. It takes the right processes to find the right people.

  • If you focus too much on speed and time to hire, you may not get it right the first time. Or the second. Or the third.
  • If you’re too meticulous, slow, and careful during the hiring process, your best candidates could get snatched up by other employers.
  • If you’re committed to finding an exact replica of the person who just left, you’re going to be constantly disappointed.

More importantly, if you focus purely on hard skills, you could easily end up with a group of talented employees who aren’t particularly good managers, communicators, or problem solvers. And nobody wants that.

How to hire for soft skills

Yes, hard skills are important, but soft skills are what allow people to successfully work together to get the job done— and have fun while doing it. Here’s how to make sure your new hires have what you need:

1. Identify the soft skills that are most critical

Depending on an employee’s given role, there may be particular soft skills that are more important than others. Project managers need good time management and communication skills. Marketing people need to be creative and adaptable. Supervisors need conflict resolution skills and a healthy dose of empathy. To maximize your hiring success, you’ll want to match the right skills to the right positions.

2. Incorporate them into your values and culture

Talking about soft skills and making them an integral part of your organization are two different things. If you commit to making certain attributes a critical part of who you hire and how you do business, individuals with those qualities will naturally be drawn to your company.

3. Pay attention

You can tell a lot about a person before a job interview even takes place. Does your candidate have good phone skills? Are they accommodating? Do they show up on time? Make eye contact? How did they treat the person who greeted them? With respect and gratitude or with a dismissive attitude? These things can be good indicators of the kind of person you’re hiring.

4. Use behavioral interview techniques

Storytelling is an effective way for candidates to demonstrate past behavior and soft skills. Asking questions like these can be a good way to assess a candidate’s typical behaviors and responses:

  • Tell me about a time when you solved a tough problem.
  • Give me an example of a conflict you experienced at work and how you resolved it.
  • Have you ever had to give someone negative feedback? How did you handle it?

5. Check those references

This may be a tempting step to skip, especially if you’re convinced you’ve found THE ONE. But don’t do it. The one time you neglect to call could be the one time you get a key piece of information that influences your decision.

Soft can be strong

Delicately nuanced soft skills may seem less valuable than clearly defined hard skills, but the most successful companies and hiring managers know better.

Soft skills make for strong teams. And strong teams make for healthy businesses, engaged employees, and very happy business owners. So what are you waiting for? It’s time to get soft on hiring! 

 

Content provided by Q4iNetwork and partners