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The federal No Surprises Act protects health insurance consumers from being billed for anything other than typical in-network cost-sharing when they receive emergency care from an out-of-network facility or when they are treated without notice from an out-of-network provider while at an in-network medical facility. In these cases, healthcare providers must work out any billing differences directly with the consumer’s group health plan and/or health insurance issuer. Read more

The art of leading a productive and enlightening conversation is at the essence of success. Whether you’re conducting a job interview, talking to a client, or working with your team, you need the power to get as much out of every conversation as you can.

You need to inspire, to be purposeful and clear, to obtain and share quality information, and to connect on a human level—all of which needs to happen naturally and in as few words (of yours) as possible.

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As children, we practiced the experience of receiving feedback in school. We wrote an essay, submitted it, received marks from the teacher, and improved our work to get a good grade. We did this over and over again. So why is it that, as adults, we’re afraid of receiving constructive feedback or participating in collaborative conversations? When we present our work, our heart rate rises, our voice shakes, and we can’t sleep at night because we’re worried about how it went over.

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Before you were an employer, you were an employee. You may remember your first job as a teenager: a cashier at a fast-food restaurant, a retail worker at a clothing store, or a babysitter for the neighbor kids. Hopefully, your first job experience was a positive one. But maybe you remember some unprofessional employer behavior and attitudes.

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